Behind the Scenes with the Experts

Customer Rep Experts having a meeting

Get the Inside Scoop:

This week, we sat down and asked a few of our Air Purifier gurus to give us their best insights into the world of air purification and what's the advice they give out the most frequently.

Here's what they had to say.

What is the most common question you get asked?


Q: "Can one air purifier clean my whole house?" 

A: Many people are confused about HOW air purifiers purifier the air.  Walking through their unique floor plan and areas of concern is a conversation we have on almost every call.

Q: "Do air purifiers actually work?"

You'd be surprised how often we get this question...and it's a fair question! For years many products have been marketed with claims of air purification. For example, a certain manufacture for years marketed a solution that emitted a stream of ionized air as an air cleaning machine. It turned out that this solution also emitted ozone, which is toxic to many people.

A: We only recommend air purifiers that use HEPA filtration, which has been shown to be an effective and safe to clean particles and pollutants out of the air. In short, we sell air purifiers that DO work.


What's the biggest area of confusion when it comes to air purifiers?


"An air purifier is usually a one room solution, not a whole house solution." 

A lot of people think that they can clean their air in their whole home with one unit, or by moving that unit from room to room. We help explain why and how a single unit doesn't have the power to maintain the air in a multiple room layout.

"Also, we explain often how a filter with only a HEPA layer doesn't eliminate smoke or odors."

Many people are surprised to find out they need a filter with activated carbon or another odor neutralization technology. We get to explain how air purifiers that include activated carbon (or other additives) are great solutions for smoke, odors or chemicals, and point to them to the perfect air purifier for their specific concern. 


What's the biggest air purifier success story that we've heard?

Emily W. (Customer Service)

A Sick Granddaughter Struggling to Stay Well

"A gentleman called in about his granddaughter who was disabled.  She was confined to a bed with a compromised immune system and was constantly getting sick (in fact, she had been hospitalized four times in the past year due to infections) because her siblings would bring home germs and viruses. The child's mother, was wary about even letting the other siblings come into the little girls bedroom for fear of her getting sick!

An Allergist Recommended A Solution

One day at a routine visit, he spoke to his allergist about the situation and his doctor recommended an air purifier. When I spoke to the man on the phone and he explained the situation, I could tell he was fighting to not get emotional and that he was so hopeful that one of our products might just help his granddaughter!

Since receiving the products, the little girl has not been back to the hospital. I spoke with the man 6 months after they received the air purifiers and EVERYONE in the home is feeling better. The man and his daughter recommend air purifiers to anyone that comes their way and the little girl." 

Gabe R. (Sales & Support Manager)

A Solution To Bloody Noses!

"A customer called in and said her daughter was having bloody noses due to allergy medicine. I recommended the Alen T500 with the HEPA-Silver filter to be put in the little girl's bedroom. When I followed up with her, she mentioned the her daughter was down to minimal bloody noses AND less allergy medicine!"


What's the oddest question we've ever gotten?


Steve W. (Product Support)

It always catches me off guard when someone asks if an air purifier will address allergies for their pet. I have to clarify, "Are you talking about pet allergies, or your pet's allergies?" They say "My pet has allergies, I don't." 

That's been an important point of learning for us. Everyone loves their pets, and when their pets are suffering from allergies, it affects the owners as well. We want to take steps to look out for them since they can't do it themselves. Fortunately, an air purifier can help both a person, and a pet. We recommend many of the same units for both types of allergies



What's the first thing I should do now that I have purchased an air purifier?


Gabe R. (Sales & Support Manager)

Check The Filter!

"Some air purifiers do not have the filter installed and ready for use. Make sure the filter is installed in the unit. Sometimes the filter will be packed separately in the box that the unit comes in. We once had a customer run their air purifier for 3 months before they realized that the filter was not installed in it! They called to ask why it wasn't working as well as they had hoped. When we asked her to check the filter in her unit, she realized it was empty!

Besides being an essential piece necessary to clean the air, many air purifiers will not turn on without the filter actually being installed in the unit. Once filter has been properly installed, plug in the unit and adjust the fan setting to something appropriate for the area the unit is placed in (more square feet = higher fan setting). For better results, make sure no furniture or wall is blocking air flow from the unit."

Emily W. (Customer Service)

Read the user manual.

"Many of the common questions and concerns can be answered by a quick glance through the manual. We urge our customers to thoroughly evaluate the air purifier and read all instructions and material and when they have questions, we're happy to help advise with set up!

Some customers call back because they are frustrated that their air purifiers are not working properly. My first questions - where is the air purifier located?  Many units have directions on where to place them in the manual. The common answers I get are, "in the corner", "under the table", "behind the sofa" and so on. At this point, we have another conversation about how air flow works and why the air purifier won't work properly if it can't draw in the air it needs to clean."


Now's Your Chance to Ask An Expert

Call or chat with any of our experts, today, for air purifier advice that will be customized to your home and your situation. 

Emily, and APA customer representative
Emily W.
Patrick, and APA customer representative
Patrick S.
Steve, and APA customer representative
Steve W.

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